For a carefree time, read before you ride.
Find your e-bike
30 minutes before the reservation, you will receive a message with your booking details:
- Date and time slot of reservation.
- The Urbee station your bicycle is located.
- The number of the e-bike.
- The unlock code to open the bicycle lock.
The number of the bicycle is placed on the mudguard and on the lock.
Functioning of the smart lock
Enter the 6-digit unlock code to open the bicycle lock. Each button will make a beeping sound. No beep? Press again. Remove the plug chain from the lock, turn the chain around the seat, plug it back into the lock.
Entered the wrong digit or code? Wait 10 seconds after the last beep and try again. Does the e-bike not unlock after entering the code? Try again, and make sure the lock can move freely. If needed, lift the e-bike by the saddle and move the rear wheel lightly.
Remove the plug chain from the lock. Secure the chain around a fixed object and insert the plug into the lock. Press on of the buttons and close the lock.
Always lock the e-bike with both the lock and the plug chain. At some guarded or closed stations, with no possibility to attach the plug chain, just the lock is sufficient.
Urbee bicycles are electric
You can cycle with or without support. For support, push the top right on/off button on the left side of the display on the bicycle steer. To change the level of support, press the plus or minus button on the display.
There are 9 support levels, level 0 to 8. Level 0 gives no support. Level 7 and 8 are very powerful and suitable for slopes and rough conditions. Only use level 7 and 8 with experience and on non-slippery days.
The maximum support is 25 km/h.
With a fully charged battery you can ride 65-130 km with support, depending on your driving habits, resistance, temperature and the degree of support. Biking with an empty battery is also possible/ Would you like to have a full battery? Make sure to always plug in the charger after use.
To turn on the lights, switch on the display by pushing the top right on/off button. For the lights press the same button again. If the display is already on, press the on/off button just once. In the left upper corner, the display will show if the lights are on (lights icon) or off (no icon).
Walking up a slope with your bicycle by hand? Use walk assist.
Press and hold the plus-button while holding the steering wheel tightly and the engine starts. When you release the plus-button the support stops.
With walk assist the maximum speed is 6 km/h.
With walk assist, always keep the left hand near the handbrake.
Check your bicycle
Always check your e-bike before use. In case of a defect bicycle, report the issue through the report a problem button in the app. A new bicycle will be assigned to you.
Can’t bike back to the station and in need of roadside assistance? Call customer service: +31 85 06 53 428.
Your smartphone as navigation
A universal smartphone holder is attached to every Urbee e-bike. For a safe ride, you can use your navigation while keeping your hands on the bicycle steer.
With your phone placed in the smartphone holder you can make use of your preferred navigation system to reach your destination as efficiently as possible.