For a carefree time, read before you ride.
Find your e-bike
30 minutes before the reservation, you will receive a message with your booking details:
- Date and time slot of reservation.
- The Urbee station your bicycle is located.
- The number of the e-bike.
- The unlock code to open the bicycle lock.
The number of the bicycle is placed on the mudguard and on the lock.
Functioning of the smart lock
Enter the 6-digit unlock code to open the bicycle lock. Each button will make a beeping sound. No beep? Press again. Remove the plug chain from the lock, turn the chain around the seat, plug it back into the lock.
Entered the wrong digit or code? Wait 10 seconds after the last beep and try again. Does the e-bike not unlock after entering the code? Try again, and make sure the lock can move freely. If needed, lift the e-bike by the saddle and move the rear wheel lightly.
Remove the plug chain from the lock. Secure the chain around a fixed object and insert the plug into the lock. Press on of the buttons and close the lock.
Always lock the e-bike with both the lock and the plug chain. At some guarded or closed stations, with no possibility to attach the plug chain, just the lock is sufficient.
Urbee bicycles are electric
You can cycle with or without support. For support, push the top right on/off button on the left side of the display on the bicycle steer. To change the level of support, press the plus or minus button on the display.
There are 9 support levels, level 0 to 8. Level 0 gives no support. Level 7 and 8 are very powerful and suitable for slopes and rough conditions. Only use level 7 and 8 with experience and on non-slippery days.
The maximum support is 25 km/h.
With a fully charged battery you can ride 40-80 km with support, depending on your driving habits, resistance, temperature and the degree of support.Biking with an empty battery is also possible/Would you like to have a full battery? Make sure to always plug in the charger after use.
To turn on the lights, switch on the display by pushing the top right on/off button.For the lights press the same button again.If the display is already on, press the on/off button just once. In the left upper corner, the display will show if the lights are on (lights icon) or off (no icon).
Walking up a slope with your bicycle by hand? Use walk assist.
Press and hold the plus-button while holding the steering wheel tightly and the engine starts. When you release the plus-button the support stops.
With walk assist the maximum speed is 6 km/h.
With walk assist, always keep the left hand near the handbrake.
Check your bicycle
Always check your e-bike before use. In case of a defect bicycle, report the issue through the report a problem button in the app. A new bicycle will be assigned to you.
Please remember that the Urbee e-bike is able to ride without electricity. Really not able to bike back to the starting station and in need of roadside assistance? Call customer service: +31 85 06 53 428.
Your smartphone as navigation
A universal smartphone holder is attached to every Urbee e-bike. For a safe ride, you can use your navigation while keeping your hands on the bicycle steer.
With your phone placed in the smartphone holder you can make use of your preferred navigation system to reach your destination as efficiently as possible.
Charge via USB
Is your phone running out of battery?
You can charge your phone through the USB-port which is attached to the bicycle steer.
You can find the USB-port on the bottom of the display.
The bicycle bell
The bell is integrated in the left handbreak. Use your index finger to ring the bell.
First time on an electric bicycle?
Or is it wet or slippery? Use support only up to level 6.
Walking with your e-bike? Turn off the support to prevent the bicycle from riding.
Standing still at a traffic light? Turn off support or use the left-hand brake.
How does an Urbee bike work?
The Urbee bike is supported by an electric motor. Therefor cycling is
less exhausting and with an average speed of 27 km per hour your way faster
than a regular bike. For more explanation about the use of our e-bike click here.
How do I lock my Urbee bike?
Remove the plug chain from the lock. Press a button and close the lock.
Always try to lock the chain to a fixed object and insert the plug into the
How can I extend my reservation?
To extend your reservation, you must go to the application on your
phone. If you are on the application, please go to your reservation. When you
are there you can change the reservation at the top right. Now you can extend
the reservation. For a clear roadmap click here.
How can I cancel my reservation?
To cancel your reservation, you must go to the application on your phone. If you are on the application, please go to your reservation. When you are there you can change the reservation at the top right. Now you can cancel the reservation. Reservations must be cancelled at least one hour before the booking. For a clear roadmap click here.
For how long can I reserve an Urbee bike?
You can reserve the Urbee bike for a maximum of 7 days. However, it is
possible to extend the reservation if you want to use the Urbee bike for a
period of time.
Is it possible to charge the Urbee bike at home?
It is not possible to charge the Urbee bike at home. To charge the Urbee
bike you have to bring it back to the station from where you got it.
How long does a full battery last?
With a full battery, you can
cycle on average between 60 and 100 kilometers depending on your driving
Where can I return my bike?
The Urbee bikes must always be returned to the same station from where
you got it.
Are there different sized Urbee bikes?
The Urbee bike comes in one universal size
How to turn on the electric support?
The display on the
lefthand side of the steering wheel allows you to turn on the electric support.
First you need to take off the protective cover and then turn on the display by
entering the on-button in the top left corner. Now you are able to manually choose
the level off support by pressing the + or - button (levels 0-8). Enjoy the