FAQ

Questions about Urbee

Why Urbee?

Urbee aims for a more sustainable city with less CO2 emissions. We want to do this with a share bike system of e-bikes. 80% of car rides is shorter than 20 km. The Urbee e-bike is perfect for distance of 0 to 20 km.

How it works

We provide Urbee e-bikes in Amsterdam and you may use them. Want to join? Sign up true Urbee online or the Urbee app, choice your station and reserve an e-bike. For more information go to click here.

What is the difference between Urbee and other sharing bikes?

The big difference with other share bikes is that the Urbee e-bike always need to be returned to the assigned start station after the reservation. This ensures that our e-bike will not be stalled at random places. In this way our bikes will not occupy any bicycle racks for a long period, which keeps our city liveable for everybody.

How to become an Urbee station?

Becoming an Urbee station is very easy and without any costs. For more information click here.

Other questions?

If you have more questions click here.

Questions about usage

How does an Urbee bike work?

The Urbee bike is supported by an electric motor. Therefor cycling is less exhausting and with an average speed of 27 km per hour your way faster than a regular bike. For more explanation about the use of our e-bike click here.

How do I lock my Urbee bike?

Remove the plug chain from the lock. Press a button and close the lock. Always try to lock the chain to a fixed object and insert the plug into the lock.

How can I extend my reservation?

To extend your reservation, you must go to the application on your phone. If you are on the application, please go to your reservation. When you are there you can change the reservation at the top right. Now you can extend the reservation. For a clear roadmap click here.

How can I cancel my reservation?

To cancel your reservation, you must go to the application on your phone. If you are on the application, please go to your reservation. When you are there you can change the reservation at the top right. Now you can cancel the reservation. Reservations must be cancelled at least one hour before the booking. For a clear roadmap click here.

For how long can I reserve an Urbee bike?

You can reserve the Urbee bike for a maximum of 7 days. However, it is possible to extend the reservation if you want to use the Urbee bike for a period of time.

Is it possible to charge the Urbee bike at home?

It is not possible to charge the Urbee bike at home. To charge the Urbee bike you have to bring it back to the station from where you got it.

How long does a full battery last?

With a full battery, you can cycle on average between 60 and 100 kilometers depending on your driving behavior.

Where can I return my bike?

The Urbee bikes must always be returned to the same station from where you got it.

Are there different sized Urbee bikes?

The Urbee bike comes in one universal size

How to turn on the electric support?

The display on the lefthand side of the steering wheel allows you to turn on the electric support. First you need to take off the protective cover and then turn on the display by entering the on-button in the top left corner. Now you are able to manually choose the level off support by pressing the + or - button (levels 0-8). Enjoy the ride!

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