Questions about Urbee
Urbee aims for a more sustainable city with less CO2 emissions. We want to do this with a share bike system of e-bikes. 80% of car rides is shorter than 20 km. The Urbee e-bike is perfect for distance of 0 to 20 km.
How it works
What is the difference between Urbee and other sharing bikes?
The big difference with other share bikes is that the Urbee e-bike always need to be returned to the assigned start station after the reservation. This ensures that our e-bike will not be stalled at random places. In this way our bikes will not occupy any bicycle racks for a long period, which keeps our city liveable for everybody.
Questions about usage
How does an Urbee bike work?
The Urbee bike is supported by an electric motor. Therefor cycling is
less exhausting and with an average speed of 27 km per hour your way faster
than a regular bike. For more explanation about the use of our e-bike click here.
How do I lock my Urbee bike?
Remove the plug chain from the lock. Press a button and close the lock.
Always try to lock the chain to a fixed object and insert the plug into the
How can I extend my reservation?
To extend your reservation, you must go to the application on your
phone. If you are on the application, please go to your reservation. When you
are there you can change the reservation at the top right. Now you can extend
the reservation. For a clear roadmap click here.
How can I cancel my reservation?
To cancel your reservation, you must go to the application on your phone. If you are on the application, please go to your reservation. When you are there you can change the reservation at the top right. Now you can cancel the reservation. Reservations must be cancelled at least one hour before the booking. For a clear roadmap click here.
For how long can I reserve an Urbee bike?
You can reserve the Urbee bike for a maximum of 7 days. However, it is
possible to extend the reservation if you want to use the Urbee bike for a
period of time.
Is it possible to charge the Urbee bike at home?
It is not possible to charge the Urbee bike at home. To charge the Urbee
bike you have to bring it back to the station from where you got it.
How long does a full battery last?
With a full battery, you can
cycle on average between 40 and 80 kilometers depending on your driving
Where can I return my bike?
The Urbee bikes must always be returned to the same station from where
you got it.
Are there different sized Urbee bikes?
The Urbee bike comes in one universal size
How to turn on the electric support?
The display on the
lefthand side of the steering wheel allows you to turn on the electric support.
First you need to take off the protective cover and then turn on the display by
entering the on-button in the top left corner. Now you are able to manually choose
the level off support by pressing the + or - button (levels 0-8). Enjoy the
Is there an online folder?
Yes there is! Click here for the folder
Questions about payment
Why a deposit?
The deposit assures that the e-bike network stays intact. Through the deposit we can guarantee that the e-bike is fully charged and ready for your next reservation.
What does Urbee do with my deposit?
No worries! We will not collect the deposit immediately. Only when a bicycle has not been returned we will have to charge administrative costs. This is done via the deposit. Therefore, avoid extra costs by returning the bike to the starting station. For more information on the administrative costs, click here.
What is the amount of the deposit?
The deposit amounts to €95,-.
Why a payment of €0,01 via iDeal?
The deposit of € 95, - will not be collected immediately. The deposit will be activated by a one-time payment of € 0.01. This gives us the permission to incur through preauthorized payment.
How does the preauthorized payment work?
Through the one-time payment with iDeal, you authorize us to incur through automatic collection. This is how the payment works for both the deposit and the reservations. This makes the booking process faster, safer and easier.
Where is the PIN code for?
In the app, you can easily confirm all next reservations with a self-chosen PIN code. As a result, you do not have to pay through iDeal, VISA or MasterCard again for any reservation. With the first reservation you need to enter a PIN code. This code will be your personal PIN for all reservations.
How do I install the preauthorized payment?
For a clear schedule for setting up preauthorized payment, click here.